Best Courier Service in Malaysia – Get the Best E-Commerce Delivery Experience With Fast & Reliable Services (2023 Guide)

Put yourself in the shoes of your customers. Would you like to order your parcels and have them brought to you late, or damaged?

No matter what way you look at it, everyone, including the business owner, needs a reliable and quality delivery service Malaysia.

It is even more important if you are among e-commerce sellers. Your success lies in the efficiency of your delivery services. How so?

Many customers may not be able to access your services or purchase your products in person. To build trust, it’s essential to ensure that these orders are handled safely and delivered in a prompt fashion.

This way, even remote customers can have confidence in the service they receive from you.

Therefore, here are the best businesses in Malaysia courier services that can help you achieve your success goals while meeting customer needs.

13 Best Courier Service in Malaysia

The following are the courier services in the Malaysia marketplace offering both same-day delivery Malaysia service, next-day delivery service, and international express delivery.

J&T Express

J&T Express is a tech-based Indonesian logistics company with an impressive express delivery service Malaysia.

Founded in 2015 by Jet Lee and Tony Chen, the courier service Malaysia is named after the first letter of the founders’ first names.

The delivery service company currently has over 350,000 employees worldwide. Speaking of worldwide, J&T early delivery services is targeted towards both a global audience and a local one.

With approximately 350 drop points and 80 collection points nationwide, their coverage is pretty high. J&T covers all of Malaysia, alongside many other cities and provinces in Southeast Asia and China.

In terms of price, you can expect to spend between RM50 and RM300 for your shipment. But this depends on the weight of your parcel and how fast you want it delivered.

Deliveries by J&T usually take about 2 to 5 days in Peninsular and East Malaysia, depending on the transport medium or distance.

Pos Laju

Since 1986, Pos delivery service Malaysia Berhad has been providing express mail services through its network of Universal Postal Union (UPU) members.

Then in 1988, they further expanded their express and courier services to local destinations under another name, known as Pos Laju.

Today, with over 200 branches nationwide, Pos Laju is recognized as the leading express and delivery service provider in Malaysia with 23,353 employees.

Pos Laju Next Day Delivery is a Malaysia courier service that provides next-day delivery of items domestically with the widest last-mile coverage. It typically takes 1 working day for collection and 2-3 working days for outskirt areas.

The maximum weight allowed is 30 kg, while the maximum dimension should not exceed this weight using the volumetric calculator. Pick-up is available (except for outskirt areas).

GD Express (GDEX)

Established in 1997, the GD Express Delivery Group has grown to become a leading provider of express delivery Malaysia and beyond.

GDEX is an express delivery powerhouse, connecting East and West Malaysia with a vast network of 1,500 points including branches, agents, resellers, point of presence, and smart lockers.

Boasting a sizeable fleet of 6,000 vehicles and an impressive team of over 10,000 employees – GDEX provides the ultimate solution for next-day express courier service Malaysia as well as customized delivery solutions and international shipping.

With GDEX, you can enjoy same-day and next-day delivery with peace of mind.

For Peninsular deliveries, up to 0.50 kg costs RM10.10 for standard delivery or RM15.70 for express delivery – delivered between 9 am to 6 pm, Monday to Saturday. Additionally, they offer late delivery options.

Ninjavan

Ninja Van was established in 2014, which is not one of the oldest courier services on our list.

Founded as a Singaporean logistics company, the delivery service has grown to be one of the top best courier services in Malaysia; hence, why it earned a spot on our list.

Whether you’re running a business at home or abroad, Ninja Van has got the perfect delivery solution for you!

Their services include prepaid regular services which are automated through the Ninja Wallet, a post-paid service, coss-border options, fast delivery, and door delivery services.

You can also enjoy the convenience, speed, and stress-free delivery of your parcels with the help and presence of Ninja Packs throughout Peninsular Malaysia.

As one of the fastest courier service in Malaysia options, your items can be dropped off at any of their over 4000 drop-off points and you can expect a speedy delivery within 1 to 3 working days.

Evade the long queues and make your deliveries with ease!

Lalamove

LalaMove is the perfect choice for those seeking a fast, hassle-free courier service plus international courier service Malaysia delivery.

With over 40,000 drivers available to quickly match your needs via the app, you can easily book a driver from virtually anywhere.

The courier service mobile app makes sure that everything that has to do with your delivery is taken care of, and in a timely manner.

When it comes to sending your parcels, Lalamove app provides the perfect vehicle choice for whatever item or package size you need to send.

And don’t worry about the cost – LalaMove courier service providers offer great rates so you won’t be breaking the bank.

On top of that, their system allows for up to 20 stops on a single delivery route, so you’re not restricted to just two points – pickup and delivery!

With this feature, everything can be taken care of in one go without having to worry about any extra time or effort.

DHL

DHL revolutionized the world of logistics when it was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn.

Today, it is the leading logistics company offering parcel and document shipping both domestically and internationally. The courier service has over 395,000 people working, in over 220 countries and territories including Malaysia.

The service offers only comprehensive solutions for parcel and document shipping, freight shipping, and any special expertise you may need.

Freight can be shipped by air, ocean, road, or trail with over 90 service points in Malaysia for easy international courier sevice Malaysia. DHL also offers Express services that provide door-to-door delivery.

This delivery happens before 9:00 a.m., 10:30 a.m., and 12:00 p.m. on the next possible business day. This is an impressive feat, considering the complexity of global logistics.

In addition, customers can track their shipments in real-time, allowing them to have peace of mind that their goods will arrive safely and on time.

Skynet Express

Founded in 1972, SkyNet is a global and independently-owned courier service Kuala Lumpur, created to provide you with international delivery services as well as B2C, and B2B express services.

SKYNET provides international parcel delivery, traditional delivery services, domestic and international express carrier services, and more.

Not only that, they specialize in providing flexible logistics and distribution services, door-to-door services, and worldwide courier solutions.

Most shipments within Malaysia can be delivered within 1-5 days, ensuring reliability and efficiency in the delivery process. SKYNET also offers innovative tracking solutions, allowing customers to monitor their parcels with ease.

Furthermore, SKYNET’s team of experienced courier services professionals for online sellers have extensive knowledge and expertise in the courier industry, and are committed to providing you with the top courier service in Malaysia.

Zepto

The best thing about Zepto Express is that they not only promise to have your parcels delivered in 3 hours, but they also operate 24/7, making it a great choice for those who need same-day fast delivery.

With their quick commerce and same-day delivery service, Zepto Express can fulfill grocery delivery within 10 minutes, and they claim to have a median delivery time of 8 minutes and 47 seconds.

Additionally, Zepto Express is great because it offers live tracking so you’ll always know where your package is.

This feature is especially helpful when you’re expecting an important parcel, as it gives you the assurance that everything will make it to where it should be.

Customers can rest easy knowing that their packages are being tracked, and that Zepto Express is doing everything in its power to ensure the parcel arrives on time.

TA-Q-BIN

Founded in 1919, the company’s trademarked term for their express door-to-door delivery service, TA-Q-BIN (宅急便, takkyūbin) provides next-day (or two-day) shipping services for residents in Japan to anywhere in the country.

However, the courier services are known for much more than the usual delivery services. There’s their ‘Cool TA-Q-BIN.’

Cool TA-Q-BIN is an innovative service that allows you to move frozen food across many drop-off points while preserving the food’s temperature.

With this service, you can transport frozen sauce, freshly-made ramen, pre-cooked food, and fresh seafood (among others).

The best part of it all is that you can do so in a temperature-controlled condition that helps keep your deliveries fresh.

In addition to this, TA-Q-BIN offers complimentary courier services at night for those with hectic daytime schedules. Note that parcels are only accepted for delivery between 6:00 p.m. and 9:00 p.m.

City-Link

City-Link Express truly stands out from other couriers due to its two unique services.

The first part is that they provide a comprehensive freight service that allows customers and e-commerce sellers like you to send bulk shipments with ease.

Not only that, City-Link Express will take care of all the necessary customs paperwork, saving you time and stress.

For door-to-door domestic and international express delivery, City-Link Express offers time-definite services, pre-paid delivery, air & sea freight services, mailroom management, warehousing/3PL, and reverse collection/import express.

Another great feature of City-Link Express is its ParcelGuard service. This service is especially needed if you send valuable, fragile, or special items.

With ParcelGuard, you can be sure that your items will be protected from loss or damage from the moment of collection to delivery.

FedEx

FedEx is an international courier company in Malaysia, providing a comprehensive range of shipping and logistics services for businesses and individuals.

Their services include express and ground domestic delivery, international freight services, custom solutions for specific industries, and online tracking.

Customers can easily track their shipments and get updates on their delivery status.

FedEx also provides customer support to ensure that shipments arrive on time and in good condition.

The company has multiple locations across Malaysia, making their services more accessible to customers. FedEx offers a variety of solutions that can be tailored to meet individual customers’ needs.

With their services, customers can choose to prioritize speed or budget, they have container and freight services, reverse charge service, and they can ship packages of any weight.

These services make FedEx the right courier service for international shipping, especially for expensive and valuable packages.

Pgeon

Pgeon Delivery is Malaysia’s answer for convenient parcel delivery! With a flat rate of as low as RM5, you can have your package delivered to any of the 5,000+ Pgeon Points located across the country.

These include locations such as myNEWS.com and 99 Speedmart. Customers can choose to drop off their packages at one of these partner locations or opt for free pick-up from their doorstep.

For recipients, they can choose to pick up their parcels at a Pgeon Point or have it sent straight to them!

Pgeon offers a convenient Paperless service for those who don’t have access to a printer or are always on the go.

This service is perfect for first-time e-commerce users, online sellers, and anyone who needs to send parcels without having to print an air waybill.

Related: E-Commcere Trend in Malaysia

Flash Express

Flash Express is a renowned parcel delivery company in Malaysia, with over 2,500 delivery points spread across the country and more than 10,000 workers providing courier service in all 77 provinces.

Flash Express can send parcels to any corner of Malaysia, and guarantee delivery by 6:00 p.m. on the same day. Moreover, they offer their services 365 days a year, so customers can always rely on them for their parcel delivery needs.

Pick-up and send parcel services are available on weekends as well, so Flash Express can fulfill the customers’ requirements even on days when most delivery companies are closed.

Furthermore, their customer service team is always ready to assist with any inquiries or questions customers may have. All in all, Flash Express is a reliable and dependable parcel domestic delivery service provider in Malaysia.

13 Picks – Side-By-Side Comparisons

Which courier service is best in Malaysia? Here is a comparison table to help you streamline your choices and compare each courier service Malaysia with each other.

Factors to Consider When Choosing a Courier Company

The four things you must consider before deciding on a single courier service are:

1. Speed of Delivery: Fast delivery is not only an essential, but the longer your parcel spends in transit, the higher its tendency to get lost or damaged. So compare the options and find out whichever one provides the fastest solution.
2. Coverage Areas: Does the option cover your needs? If you wish to deliver items within local residents, a service based on international delivery is unnecessary. The same applies to those who need sea freight shipping and so on.
3. Pricing: Compare the prices and see which of them is more cost-effective. Courier services opt for competitive rates, but at the end of the day, one is sure to be more affordable than another.
4. Reliability and Security: Finally, check that the service provider has enough security measures in place as well as insurance policies that can protect your goods and parcels in the case that something might happen.

Ways to Improve Your Service as an E-Commerce Company

If you wish to improve your service as an e-commerce company, which in turn leads to more sales, growth, and more income, follow these steps:

1. Vary Your Delivery Options: Multiple delivery options exist such as same day delivery Malaysia, next-day delivery, international delivery, fast delivery, scheduled delivery, doorstep delivery, late pick-up service, and so on. Vary these options and don’t stick to just one forever.
2. Choose the Right Courier Service: The service you choose can either make or break your e-commerce business. So use the criteria listed above and make the best choice.
3. Track Customer Satisfaction: It is not enough to do all these things; you also need to track the level of your customer satisfaction. That way, you can know what works and what doesn’t.

Not only are these the basic guide to starting a successful ecommerce business, but they are also the ways to improve on your business strategy.

Verdict

Proper delivery and pick-up services are essential for the growth and success of every e-commerce business. But it is not the only important factor. You also need to look inward, into the digital part of your business to succeed.

If you need more help with your e-commerce business-like tips, guides, and other helpful materials, reach out to One Search Pro Marketing.

We are an experienced digital marketing agency in Malaysia. Our expertise includes website conversion and design, social media marketing, Google ads, e-commerce SEO, creative services, video production services, and more.

We’ll love to be a part of your success story. Get in touch and work with us today!