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13 Malaysians’ All-Time Favourite Marketplace in Malaysia

Top 13 Marketplace in Malaysia. Best Online Marketplace For Seller. One Search Pro Digital Marketing Agency Malaysia

It is no secret that the Malaysian market is heavily saturated with local and international companies.

The growing economy, paired with quick internet access make it easy for modern startups to start up their own online businesses.

However, which is the best online marketplace Malaysia out there in the sea of so many options? What is the latest e-commerce trend in Malaysia as of today?

To answer these questions, we surveyed and compiled a list of the top 13 marketplace in Malaysia.

The list ranges from the well-established eBay to the emerging Shopee and Lazada.

Read on to find out which marketplace has proven its worth to our fellow Malaysian consumers!

Description of each site’s performance, why you should start an online business, and factors to consider choosing a platform – ALL included!

Why Selling Online is The More Viable Option?

To wrap it up, the main reasons to sell online are the popularity and convenience that online marketplaces provide for both sellers and buyers.

Let’s be real: most of us busy folks today prefer to have our goods delivered to our very doorstep instead of having to survive a major traffic jam before arriving at the store to actually shop, agreed?

Coincidentally, and I mean coincidentally, the best part about online marketplaces is that they’re open 24 hours a day and 7 days a week!

You can shop anytime from anywhere with your mobile phone!

Apart from the obvious, below are some of the other reasons why you should opt to offer your goods (or services) on an online marketplace Malaysia:

  • Tech-savvy consumers – people (and consumers) are turning to the internet for information and shopping. [1]
  • Cost-friendly option – marketplace online is more cost-effective compared to setting up a full e-commerce site.
  • Accomodating help & support options – individual/ customised payment and delivery system are available.

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Our Pick: Top 13 Best Online Marketplaces in Malaysia

1. Shopee

Over the years, Shopee has expanded to countries in SE Asia, including Indonesia, Malaysia, Indonesia, and Vietnam. Source: Shopee

Platform Highlights: User-friendliness and fast deliveries best for retailers, wholesalers, homegrown and small business online Malaysia.

Engagement by Visits: 51.24 million

Average Visit Duration: 00:09:18

Bounce Rate: 32.27%

Availability of Mobile App: Yes

First launched in Singapore in 2015, Shopee has mobile and social elements integrated into the e-commerce platform model.

As a reputable online shopping platform Malaysia, it offers social integration and e-commerce platform Malaysia rolled into one.

Shopee’s business model is simple: sellers list their goods for sale and buyers purchase these listed goods by simply searching for them through the app.

With over 80 million downloads in the past few years, [2] it provides sellers with the opportunity to sell goods to a large audience and at a price that they set themselves.

The focus of this emerging platform is on the Southeast Asian market, which is one of the most sensible investments in terms of e-commerce ventures and expansion.

Pros

Cons

Commision free for retailers

Limited control over your store’s appearances

Reliable logistics partners

Highly competitive

Best affiliate marketing program in Malaysia


Relatively easy to set up e-commerce store and helpful team support

2. Lazada

Lazada partners with banks and mobile operators to provide a user-friendly payment experience. Source: Lazada

Platform Highlights: Easy in-house shipping assistance & LazMall exclusive authorized distributors only

Engagement by Visits: 12.44 million

Average Visit Duration: 00:06:39

Bounce Rate: 40.92 percent

Availability of Mobile App: Yes

Lazada Malaysia online shopping is an online retailer launched in March 2012.

It is one of the largest e-commerce websites in Southeast Asia that rivals the likes of eBay and Amazon.

The marketplace platform specializes in selling inventory from its warehouses and has a business model similar to Alibaba, China’s second-largest company by market cap.

Lazmall is a relatively new online marketplace created by Lazada Southeast Asia. It was launched on September 9 2018, to encourage consumers to buy from authentic brands.

Pros

Cons

Open to managing store under few accounts

No control over the store website design and rankings

Option to start selling and set the payment gateway later

Seller registration is a lengthy process

Training is available for new sellers


3. Mudah

Mudah’s marketplace allows customers to post used items for sale, while sellers advertise their goods or services. Source: Mudah

Platform Highlights: Marketplace with huge niche markets of vast product categories

Engagement by Visits: 5.08 million

Average Visit Duration: 00:08:19

Bounce Rate: 27.96 percent

Availability of Mobile App: Yes

The well-liked website mudah.com.my is a Malaysian classifieds website that allows users to buy and sell Malaysia goods and services online in the most convenient way possible.

Users have the ability to post their preloved items for sale in different categories or browse through classifieds found in nearby areas. Said system makes it easy to find the product being sought after without driving around town looking for it.

The website also has community forums where users are free to interact with each other through posts and threads.

Launched in August 2012, mudah.my has since grown over 10 million users – and it is still constantly growing!

Pros

Cons

Easy to set up a store

Guidelines and rules are strict

Chance to obtain featured ads for free

Frequent ground for scammers

Receives Mudah credit discounts to pay for premium services


4. Lelong

Lelong.my is one of the leading Malaysian e-commerce marketplace that offers a wide range of items, including consumer electronics, clothing, and beauty products. Source: Lelong.my

Platform Highlights: Online auction e-commerce for electronic products, lifestyle, and services best for small business owners, company and international sellers

Engagement by Visits: 96.13 thousand

Average Visit Duration: 00:01:07

Bounce Rate: 61.11 percent

Availability of Mobile App: Yes

Lelong.com is another Malaysia’s popular online shopping site, with approximately 96.13 thousand visits per month.

The website provides a complete and affordable e-commerce platform for buyers, offering various product and service categories to choose from. It’s a marketplace site that has been operating since 2010.

Lelong started by facilitating the sale of used cars, motorcycles, and other products before expanding its services to include new products in 2013 and becoming an online retailer of electronics and sneakers.

Pros

Cons

User-friendly interface

Hefty commission rate applies

Connects your business to international buyers

Outdated platform appearance compared to competitors

Free to set up a store


5. ZALORA

ZALORA Malaysia is an online retailer of clothing and accessories for men, women, and children with a focus on fast-fashion brands with an international appeal.Source: Zalora

Platform Highlights: Best for brand owners and authorized brand distributors. A Malaysians-go-to platform for fashion, clothing, and accessories

Engagement by Visits: 984.49 thousand

Average Visit Duration: 00:06:33

Bounce Rate: 35.17%

Availability of Mobile App: Yes

Online retailer Zalora was created in 2011 by Rocket Internet, a German-based company that operates e-commerce start-ups worldwide.

The company now operates in Hong Kong, Malaysia, Thailand, Philippines, Indonesia, Vietnam, and Singapore, with plans for expansion to more Asian countries.

As a global fashion and lifestyle marketplace that aims to provide consumers with a unique and intuitive shopping experience, Zalora offers an affordable and convenient shopping experience at competitive prices.

With its in-house production and daily shipment, Zalora sells merchandise from major international brands as well as regional designers. As of today, it has over 300,000 products available on its website that cater to various demographics.

Pros

Cons

High rates of mobile engagement

Limited access to customer information and feedback

Ideal for fashion enthusiasts

Requires a period of approval before verified as a seller

Availability of Zalora seller center Malaysia for support


Modern and up-to-date platform

6. Go Shop

GO Shop Malaysia is the newest online shopping platform in Malaysia with over 60,000 products on sale. Source: GO Shop

Platform Highlights: All-inclusive online and offline shopping marketplace for authorized sellers and brands

Engagement by Visits: 325.87 thousand

Average Visit Duration: 00:02:31

Bounce Rate: 48.65 percent

Availability of Mobile App: Yes

GoShop is a marketplace specializing in providing customers with a one-stop shopping experience.

The GO SHOP marketplace is a television network that allows its customers to get information about its products such as electronics, home appliances, fitness, and lifestyle. Some best selling groups include electronic, kitchenware, and tech items.

The GO SHOP marketplace consists of 24 hours channels that allow customers to buy different items without leaving their homes.

Pros

Cons

24/7 support team

Requires approval as a verified seller

Wide reach of audiences through television network

No control over the promotion

Variety of channels including tv, website, and app


7. PG Mall

The PG Mall website hosts over 1500+ vendors, shipping from both local and international locations. Source: PG Mall

Platform Highlights: Abundant opportunities to expand businesses for high Revenue in Returns

Engagement by Visits: 10.95 million

Average Visit Duration: 00:01:45

Bounce Rate: 65.10 percent

Availability of Mobile App: Yes

PG Mall is yet another successful milestone by Public Gold Marketing Sdn Bhd, the leading pioneer in ASEAN’s metal industry.

Bringing merchants and customers together has always been the company’s lifelong passion.

The group aims to give shoppers the benefits of shopping from Singapore’s top brands.

Pros

Cons

Zero registration fee

Competitive marketplace

Free online and offline social media marketing campaign to help product promotion

The app often slows down and not working

Offers marketing subsidy


8. Carousell

This app allows users to buy and sell items through partner sellers. Source: Carousell

Platform Highlights: Sell almost everything from electronic beauty to lifestyle. Sellers are given the opportunity to effortlessly set up a personal mobile and web e-commerce store here

Engagement by Visits: 3.69 million

Average Visit Duration: 00:03:08

Bounce Rate: 62.03 percent

Availability of Mobile App: Yes

Carousell Malaysia provides a safe and convenient way for people to sell items they no longer need.

As a mobile marketplace platform in Malaysia where people can buy and sell secondhand goods, it is the perfect place to find fashion, beauty, home items, and everything you need, at the most affordable prices.

Pros

Cons

Provided the option to share listings on Facebook, Instagram, Twitter, and Whatsapp

Commission rate and delivery price are applied on the sold item

Carousell for Business allows access to the platform premium suite of tools to support your business branding and operations

Acoount creation is completely free


9. eBay Malaysia

eBay is one of the world’s largest marketplace for buying and selling things. Source: eBay

Platform Highlights: Auction system & Consume to Consumer (C2C) sales

Engagement by Visits: 234.43 thousand

Average Visit Duration: 00:04:09

Bounce Rate: 40.63 percent

Availability of Mobile App: Yes

EBay Inc. is an American multinational e-commerce corporation founded in AuctionWeb, later renamed eBay, on September 3, 1995.

The company provides consumer-to-consumer and business-to-consumer sales through its website, which has led them to being primarily classified as a “marketplace” rather than a traditional auction site.

eBay Malaysia is one of the many online places where browsers can buy and sell new or used items.

The site has over 14 million products for sale by individuals, including electronic gadgets, fashion, beauty, and more.

Pros

Cons

Easy to use and navigate the site

Customer service may come across as being unresponsive

Availability of seller forum

Infrequent/ ongoing glitches may hinder user experience

Well-established platform


10. PrestoMall

PrestoMall has attractive marketing tools to help sellers grow their business and increase consumer awareness. Source: Presto Mall

Platform Highlights: Diverse selection of product categories ranging from fashion, electronics, lifestyle, groceries, health, and household items

Engagement by Visits: 52.43 thousand

Average Visit Duration: 00:02:32

Bounce Rate: 66.23 percent

Availability of Mobile App: Yes

PrestoMall is regarded as one of the largest homegrown online marketplaces in Malaysia.

On top of offering a wide range of products on its website, some of which include fashion, health & beauty, jewelry, electronics, and more, it provides fast and reliable logistic services.

PrestoMall is committed to providing the best online shopping experience for both buyers and sellers.

Pros

Cons

Free to join as a seller

Commission rate varies according to item

Free product listings

Process of application to be an international seller may be a long one

Training is available for all Prestomall sellers


11. Hermo

Hermo is a retailer of personal care products and cosmetics. Source: Hermo

Platform Highlights: A one stop platform for beauty and lifestyle products

Engagement by Visits: 113.66 thousand

Average Visit Duration: 00:03:47

Bounce Rate: 49.44%

Availability of Mobile App: Yes

Hermo MY is an online shopping website dedicated to making the online shopping experience an easy and affordable one for fellow beauty lovers.

It offers a wide range of brands and products available at the most competitive prices.

Hermo MY stocks over 120,000 beauty items ranging from skincare, haircare, makeup, and accessories. Some popular international brands available on Hermo are Etude House, Skinfood, Tony Moly, and Laneige.

Apart from operating as an online marketplace, it is also a social network for beauty product owners or distributors to empower women with knowledge of beauty products.

Hermo provides access to quality curated content, discussion forums, and marketplaces where beauty lovers all over the world can learn about the latest beauty trends.

Pros

Cons

Great customer service

Niche specific marketplace

Well known e-commerce platform for beauty niche

Specific requirements are needed to join Hermo’s partnership

Large audience base


12. Qoo10

Sellers can list all types of products on Qoo10, from apparel to electronics to home goods. Source: Qoo10

Platform Highlights: Asian-catered e-commerce platform operating in 7 local marketplace across 5 countries, one of which being Malaysia

Engagement by Visits: 331.14 thousand

Average Visit Duration: 00:00:51

Bounce Rate: 49.34%

Availability of Mobile App: Yes

Qoo10 is an online marketplace for Southeast Asia. Founded in 2005, Qoo10 offers various products to local and international consumers across Singapore, Indonesia, Malaysia, China.

Despite the focus on Southeast Asia market, the platform provides local brands with the opportunity to sell products internationally with the help of its logistics and customer service team.

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The new QSM program provides a centralized dashboard for retailers to inspect order tracking, order management, quality assurance, and product optimization features [3] – all from a single location.

Pros

Cons

Sellers can manage the entire sales process online in one central location

Possibility of the occurrence of language barrier

Helpful store assistance from Qoo10 Sales Manager

Site not as user-friendly to navigate

Frequent coupons, group buy, and timed discounts


13. Ezbuy

Ezbuy operates as both a marketplace and an e-commerce site and sources items from many different merchants and dropship them across Southeast Asia.Source: Ezbuy

Platform Highlights: Vast categories of items and good opportunities for overseas sales

Engagement by Visits: 85.83 thousand

Average Visit Duration: 00:03:26

Bounce Rate: 41.59 percent

Availability of Mobile App: Yes

Ezbuy is a Singapore-based company specializing in overseas purchasing, logistics, and international shipping.

Ezbuy helps consumers find products on overseas websites, then purchases these items on their behalf, package them up and finally ship them to China for delivery.

Pros

Cons

Support is available on how to use their system

Registration to create a seller account is a lengthy process

Simple and easy to navigate the site

Rumored unhelpful customer service

No fee required to remove products from the listings


What You Need to Know Before Choosing a Marketplace: 5 Factors You Should Consider For Seller

1. Dashboard for Sellers

A seller dashboard provides an overview of inventory and sales progress. The dashboard should give you a snapshot of all the data you need to run the business, making it an indispensable tool for managing your account.

2. Store Set Up Costs

Some of the most common fees associated with online marketplace transactions are commission fees, listing fees, admin fees, and shipping costs. Each marketplace will have its different fee.

3. Commission Rate

An online marketplace can be an excellent way to sell your used items, but you should understand the rules of the applied commission rate before listing anything. It might be wise to not sell an item for more than what it would cost because the difference in commission will lead to a lower profit margin. Below is the commission rate for each platform:

4. Payment Gateway Fee

You should also consider the payment gateway fee charged against the seller for each sale. This is typically a small percentage of the product cost, but it varies from one marketplace to another.

5. Settlement Day

A settlement day describes the days when funds are transferred from buyers to the seller and seller to the platform.

To Summarize

We hope this guide has helped you determine where to sell your goods in some of the best marketplaces in Malaysia.

Keep in mind to price your products competitively and have a consistent, engaging marketing strategy across all platforms for a better chance at success

In need of more valuable insight on how you can successfully start an e-commerce platform in Malaysia?

Consult One Search Pro for more! Our team of experts are ready to attend to all your marketing needs!

Services include:

Search Engine Optimization (SEO)

Search Engine Marketing (SEM)

Website Design and Development

Social Media Marketing

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